Last Updated: 29-01-2025
At Ubeku, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our marketplace app, whether as a buyer or seller. By using our App, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information from users:
- Personal Information: When you create an account or interact with the App, we collect personal details such as your name, email address, phone number, business details (for sellers), and payment information.
- Transaction Information: We collect data related to your purchases, sales, and payment transactions, including order history, product details, and delivery information.
- Device and Usage Data: We may collect information about your device, such as your IP address, browser type, operating system, and app usage patterns.
- Location Information: If you choose home delivery, we may collect your location data to deliver products.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your user account, and to authenticate and verify your identity.
- Transaction Processing: To process purchases, sales, payments, and manage delivery.
- Customer Support: To assist with inquiries, provide support, and resolve disputes.
- Communication: To send updates, notifications, and marketing communications (with your consent).
- Improving Our Services: To analyze usage patterns, improve the App’s features, and ensure a better user experience.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities:
- Vendors and Service Providers: We may share your information with third-party service providers who assist us with processing payments, managing deliveries, and providing customer support.
- Legal Compliance: We may disclose your information to comply with legal obligations or in response to lawful requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the security of your data transmitted through our App.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if needed.
- Deletion: You can request the deletion of your account and personal information, subject to certain legal requirements.
- Opt-Out of Communications: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
- Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience with the App. Cookies are small files stored on your device that help us remember your preferences and improve app performance. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. Please review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
